Contact Us
Contact YAF Perfume
Contact YAF Perfume
Whether you need order support, shipping help, fragrance guidance, or looking for wholesale bulk orders, our team is ready .
Support, tailored to your inquiry
Choose the inquiry type and we’ll prepare the right WhatsApp message or email subject for you. No form needed just fast, direct support.
Inquiry type
For general questions, customer support, and any request related to YAF Perfume.
Primary route: WhatsAppMap preview not available in your browser. Use the button below to open in Google Maps.
Need help choosing a fragrance?
Tell us your style, occasion, and budget. We’ll recommend options that fit you premium, fast, and personal.
Fragrance consultation
Ideal for gifts, signature scent discovery, and curated recommendations.
WhatsApp ConsultationWholesale / B2B inquiry
For bulk orders, reseller opportunities, and business discussions, contact us directly.
Business support
Wholesale, collaborations, and long-term partnerships.
WhatsApp Business Chat Email Business InquiryQuick links
Everything you may need, in one place.
Follow YAF Perfume
Stay updated on new arrivals, drops, and fragrance highlights.
FAQ
Common questions about shipping, support, returns, and product information.
Shipping & Tracking
If your item is in stock, orders are usually dispatched within 24 hours. Delivery is typically completed within 24–48 hours across the UAE.
Many Dubai areas may also be eligible for same-day express delivery or Careem Box drop. Contact us on WhatsApp and send your location for confirmation.
- GCC delivery: usually 3–5 days.
- International delivery: usually 4–6 days via FedEx Priority Express.
You can track your shipment using our tracking page: Track Order. We redirect you to the official courier tracking pages for more accurate updates.
Courier updates can take some time after dispatch. If the status is not moving or not visible yet, send us a WhatsApp message and we’ll help check it for you.
Order & Support
WhatsApp responses are usually very fast often within minutes during working hours. We are also active outside business hours.
Email support replies are typically sent within 24 hours.
Yes. Please contact us on WhatsApp before the order is dispatched and we’ll assist you.
Message us on WhatsApp and we will update the address with the courier where possible. If your order has not been dispatched yet, changing the address is much easier.
Yes, we do accept gift orders. You can use the recipient’s address during checkout, and we can also help through WhatsApp if needed.
Returns & Refunds
Return and exchange details are provided on our official policy page. Please review: Return & Refund Policy.
Please contact us on WhatsApp as soon as possible and we will guide you based on our return and refund policy.
Refund timelines depend on the case and payment method. Please refer to the policy page for full details: Return & Refund Policy.
Products & Authenticity
Yes we only sell authentic perfumes. Our fragrances are genuine and sourced from trusted channels, and orders are checked before dispatch.
Yes. If a product is listed as unboxed/tester, it will be clearly mentioned on the product page.
Unboxed perfumes are genuine fragrances sold without the original box (and sometimes without the original cap), often at a better value while keeping the same scent quality.
Yes, we do. Contact us on WhatsApp and we’ll confirm the available gift wrapping options for your order.
Usually replies within minutes during working hours.
Mon–Sat, 11:00 AM to 11:00 PM (UAE time).
Formal inquiries and support replies within 24 hours.
Use our premium tracking page for courier updates.
