1) Our Commitment to Quality & Accuracy

Before any order is dispatched, our team undertakes a rigorous quality assurance process:

• Verification: All items are double-checked against your order to ensure accuracy.
• Documentation: We photograph every item and its packaging before shipment to verify condition and contents.

We strive to ensure you receive exactly what you ordered in the expected condition.

2) Return Eligibility

Given the unique nature of luxury fragrances (sealed, personal-use products, and often limited stock), returns are only accepted under the following specific conditions:

• Wrong Item Received: You received a product that does not match your order (for example, the wrong fragrance or size).
• Item Not As Advertised: The product significantly differs from its description or visual representation on our website.

Unacceptable reasons for return

We cannot accept returns for the following reasons, as they do not indicate a defect or error on our part:

• Change of Mind: Deciding you no longer want the product after purchase.
• Subjective Scent Preference: “I don’t like the smell,” “It smells different than expected,” or “It doesn’t smell like my previous bottle.” Scent perception is subjective and may vary due to skin chemistry, batch variations, environment, and individual expectations. As a reseller, we do not manufacture fragrances and cannot be responsible for personal scent preference.
• Customer Ordering Error: You mistakenly ordered the wrong item.
• Missing Cap/Box for Unboxed Items: Whether an “unboxed” item includes or excludes a cap and/or original packaging is stated on the product page. Returns for these reasons are not accepted when the product description was accurate.

3) Return Process & Conditions

For eligible returns, please follow the steps and conditions below:

• Initiate Request: All return requests must be submitted within 2 calendar days of receiving your delivery.
• Required Proof: Before any return is approved, you must provide clear photo or video evidence showing the item, original packaging, and the visible perfume liquid level. This helps us assess condition and compliance.
• Product Condition: The item must be unopened, unused, and in its original condition (including retail packaging, seals, inserts, and accessories).
• Secure Packaging: The item must be packed carefully for return, ideally in the same protective condition as received, to avoid transit damage.
• Return Label & Pickup: If approved, we will provide a prepaid return shipping label and arrange courier pickup. You are responsible for attaching the label securely and keeping the package ready for collection.
• Inspection: All returned items are inspected on arrival. If an item is found used, opened, or not in original condition, the return may be denied or only a partial refund may be issued at our sole discretion.

4) Cancellation Policy & Applicable Fees

Order Cancellation Before Dispatch

If you cancel a paid order before it has been dispatched, a 3% transaction fee will be deducted from your refund. This covers non-recoverable payment gateway processing charges.

Order Cancellation After Dispatch (Refused Delivery)

If you cancel an order after it has been dispatched (including refused delivery), the refund will be processed only after the item is returned to us and will be subject to the following deductions:

• 3% transaction fee
• Two-way shipping charges (original shipping + return shipping)
• 20% restocking fee

Cancellation of Received Items (Eligible Returns)

For eligible returns of items already received, the refund will also be subject to:

• 3% transaction fee
• Two-way shipping charges (original shipping + return shipping)
• 20% restocking fee

5) Refund Processing

• Confirmation: Refunds or replacements are only confirmed after the returned item reaches us and passes inspection.
• Method of Refund: Refunds are issued only to the original payment method used for purchase.
• Processing Time: Please allow up to 14 business days for the refund to appear on your card/account, depending on your bank or card issuer.
• Alternative Compensation: In specific cases, and only with your explicit agreement, we may offer store credit or a voucher instead of a monetary refund.

6) Shipping Shock / Mail Shock

After delivery, your perfume may smell weaker or slightly different during the first few sprays. This is normal and temporary.

This effect is known as shipping shock and does not affect the quality or authenticity of the perfume.

During shipping, bottles can be exposed to movement and temperature changes, which may temporarily affect how the scent molecules are distributed. As a result, the early sprays may release more alcohol and fewer aroma compounds.

What to do

• Let the bottle rest at room temperature for 24–72 hours.
• Spray a few times to allow air into the atomizer.
• The fragrance will settle and return to its intended scent profile.

7) Policy Abuse & Account Termination

We value fair and responsible use of our return policy. To protect our business and ensure genuine customers receive the support they need, we maintain a strict anti-abuse policy.

Customers found to be violating or exploiting our return policy (for example, submitting fraudulent claims, returning heavily used items, or repeatedly making invalid return requests) may have their accounts flagged and terminated.

Flagged accounts may display an error at checkout and may be restricted from placing future orders on our website. We reserve the right to refuse service to anyone who misuses our policies.

8) Final Decision Authority & Contact

Our team at YAF Perfume (Yafperfume Trading L.L.C) reserves the final decision-making authority on all return, exchange, and refund requests to ensure strict compliance with this policy and our quality standards.

If you have questions or need clarification about this policy or a specific product before ordering, please contact our customer support team. We are happy to help you make an informed purchase decision.

By completing a purchase on yafperfume.com, you acknowledge and explicitly agree to all terms outlined in this Return & Refund Policy.